Shipping & Returns

 

DINAN Engineering UK Delivery Information

 

Do we ship worldwide ?

Yes we do, to almost anywhere in the world with the exception of the United States. Though remember the postage is often high when shipping anything large. Most large items we export will go by UPS so you can track the package online and could reach your location within 48 hours providing it is available at the time of ordering.

Why is postage on bulky items to some countries expensive compared to some other companies ?

For both yours and our safety we use well known couriers such as DPD Local and UPS for shipping, then we know exactly where it is in the world at any time and we know its going to arrive safely. Shipping small items can be cheap, but items such as exhaust systems are expensive to ship. We can now ship using standard post on some items, however using all methods you may incur import charges when you receive the goods for which we are not responsible for. 

How do I place an order if I live within the UK ?
You can either order here in our online shop or you can phone us or email us, using the following number/address are below.
Phone: 0161 375 999
email: sales@dinancars.co.uk 


How do I place an order if I live outside the UK ?
You can order online or by phoning or emailing us.
Phone:+44 0161 375 999
email: sales@dinancars.co.uk 

RETURNS:

For orders that have been supplied correctly & assuming goods are in re-saleable condition:
-Within 14 days from the day of delivery - Goods can be returned for ANY reason for a full refund of goods and initial delivery charge.
-We do not cover returns postage back to us
-After 14 days from the day of delivery - Goods can be returned but with a 20% handling charge. The initial delivery charge & return delivery charges will NOT be refunded.
-After 28 days from the day of delivery – Goods are not accepted back for refund.

For orders that have been supplied incorrectly & assuming goods are in re-saleable condition:
-Within 28 days from the day of delivery – Goods can be accepted back for full refund, refund for initial shipping and refund for return shipping.
-If goods are not in re-saleable condition e.g fitted/test fitted, original packaging not present, covered in grease/lube etc, supplied correctly or incorrectly we will not accept for a refund.